FAQs

Do you ship internationally?

Yes. Bayoe Kerinci proudly ships to customers worldwide. We work with trusted logistics partners to ensure your order arrives safely and efficiently.

For more information on shipping destinations, delivery timeframes, and shipping rates, please visit our Shipping Policy or contact our support team—we're always happy to help.

Can I change my shipping address?

If you've entered an incorrect shipping address, please contact us as soon as possible.

We can update your shipping details provided your order has not yet been processed or dispatched. Simply email our customer support team with your order number and the correct address, and we'll do our best to assist.

How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number and a link to monitor your shipment in real time.

If you don't receive your tracking information, please check your spam or junk folder before contacting our support team.

My order appears to be lost. What should I do?

If your tracking hasn't updated, please allow a little extra time as shipping carriers may experience occasional delays.

If your order has not arrived within 30 days from dispatch, please contact our customer support team. We'll investigate the issue with the carrier and work quickly to provide an appropriate resolution.

What payment methods do you accept?

We accept a range of secure payment options, including:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Additional payment methods available at checkout

All transactions are securely encrypted to protect your personal and payment information.

Shipping & Returns

How long does shipping take?

Delivery times vary depending on your location.

  • Order Processing: Within 1–3 business days
  • Standard Delivery: Approximately 8–14 business days after dispatch

During peak seasons or promotional periods, processing may take up to 6 business days.

Please note that delivery estimates do not include customs clearance or other unforeseen carrier delays.

What is your return policy?

We offer a 30-Day Money-Back Guarantee on eligible purchases.

To qualify for a return, items must be unused, in their original condition, and returned with all original packaging. For complete details, please refer to our Returns & Refunds Policy.

Do you offer exchanges?

Yes. If your item arrives damaged, defective, or you receive the incorrect product, we'll gladly arrange a replacement or exchange.

Please contact our customer support team with your order number and photos of the item so we can resolve the issue as quickly as possible.